Terms of service

Last Updated: July 28, 2026

Welcome to Olivaa. These Terms of Service ("Terms") govern your access to and use of our website, products, and services available through www.olivaa.shop.

By accessing our website, browsing our products, creating an account, or placing an order with Olivaa, you agree to be bound by these Terms of Service and all policies referenced on our website.

1. Online Store Terms

By using our website, you confirm that you are legally capable of entering into a binding agreement under applicable laws.

You agree not to use our website or products for any unlawful purpose or in violation of any applicable laws or regulations.

You must not attempt to interfere with the security, functionality, or operation of our website, including introducing viruses, malicious code, or harmful activities.

2. Products and Product Information

Olivaa specializes in women's clothing, shoes, and accessories available through our online store.

We make every effort to ensure that product descriptions, images, colors, sizing information, and other product details are displayed accurately.

However, colors may vary slightly depending on your device display settings, and we cannot guarantee that your screen will accurately represent the actual product color.

Product availability, descriptions, and pricing may be updated or changed at any time without prior notice.

In the event that a product is listed at an incorrect price due to a typographical error, system error, or inaccurate information, Olivaa reserves the right to correct the error, cancel the order, or provide the customer with the option to confirm the order at the correct price.

3. Orders and Purchases

When placing an order with Olivaa, you agree to provide accurate, complete, and current purchase and account information.

We reserve the right to review, refuse, or cancel any order at our discretion, including orders that appear suspicious, fraudulent, contain incorrect information, or violate these Terms.

If an order is canceled after payment has been processed, any eligible refund will be issued according to our Refund Policy.

4. Pricing and Payment

All prices displayed on our website are listed in United States Dollars (USD).

Olivaa accepts the following secure payment methods:

  • Credit/Debit Cards: Visa, Mastercard, American Express, Discover, Diners Club, and JCB.
  • Digital Wallets: Apple Pay, Google Pay, and Shop Pay.

Payment must be fully authorized before your order can be processed.

For additional information about payment processing, please review our Payment Policy.

5. Order Processing and Shipping

Orders are generally processed within 1–3 business days.

After processing, delivery within the United States typically takes approximately 5–10 business days.

Olivaa provides Free Shipping for eligible orders.

Shipping times may vary due to factors outside our control, including carrier delays, weather conditions, holidays, or other transportation-related issues.

For detailed shipping information, please review our Shipping Policy.

6. Returns and Refunds

Returns, exchanges, and refunds are handled according to our Refund Policy.

Please review our Refund Policy before making a purchase to understand return eligibility requirements, procedures, and refund processing timelines.

7. Customer Information and Account Responsibilities

If you create an account or provide personal information during checkout, you are responsible for ensuring that the information provided is accurate and up to date.

You are responsible for maintaining the confidentiality of your account information and for activities performed through your account.

8. Intellectual Property

All content available on the Olivaa website, including but not limited to text, images, graphics, logos, product descriptions, designs, and website materials, is owned by or licensed to Olivaa.

You may not reproduce, modify, distribute, sell, or exploit any portion of our website content without prior written authorization from Olivaa.

9. Prohibited Uses

You may not use our website or services:

  • For any unlawful purpose or activity.
  • To provide false, misleading, or fraudulent information.
  • To interfere with website security, functionality, or performance.
  • To upload viruses, malicious software, or harmful code.
  • To copy, reproduce, resell, or exploit our services without authorization.

10. Third-Party Services

Our website may include links to third-party websites, payment providers, or services.

These third-party services operate independently and are governed by their own terms and privacy policies. Olivaa is not responsible for the content, security practices, or policies of third-party websites.

11. Disclaimer and Limitation of Liability

We strive to provide accurate information and reliable services. However, Olivaa does not guarantee that our website will always be uninterrupted, completely secure, or free from errors.

Olivaa shall not be responsible for any failure or delay in performing our obligations caused by circumstances beyond our reasonable control, including but not limited to natural disasters, severe weather conditions, government actions, customs delays, transportation interruptions, courier delays, supply chain disruptions, or other unforeseen events.

To the maximum extent permitted by applicable law, Olivaa shall not be liable for indirect, incidental, special, or consequential damages arising from the use of our website, products, or services.

In no event shall Olivaa's total liability arising from or related to any product, service, or claim exceed the total amount paid by you for the specific order giving rise to the claim.

12. Changes to These Terms

Olivaa reserves the right to update or modify these Terms of Service at any time.

Any changes will become effective when posted on this page with the revised "Last Updated" date.

13. Governing Law

These Terms of Service and any separate agreements whereby we provide services shall be governed by and construed in accordance with the laws of the State of Texas, United States, without regard to its conflict of law principles.

14. Related Policies

For additional information about our store policies, please review:

Contact Information

If you have any questions regarding these Terms of Service, please contact us:

Business Name: Olivaa
Website: www.olivaa.shop
Email: hello@olivaa.shop
Business Address: 3411 Courtyard Cir, Farmers Branch, TX 75234, United States
Phone Number: +1 940-204-3152
Customer Support Hours: Monday – Saturday: 9:00 AM – 5:00 PM Central Time, CT
Business Days: Monday – Saturday. Sunday: Closed.