Privacy policy

Last Updated: July 28, 2026

This Privacy Policy describes how Olivaa (referred to as "we," "us," or "our") collects, uses, protects, and shares your personal information when you visit our website, browse our products, or make a purchase from www.olivaa.shop.

We respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices available to you regarding your personal data.

1. Personal Information We Collect

When you visit our website, place an order, or contact our customer service team, we may collect certain information necessary to provide our products and services.

Information you provide directly may include:

  • Name, email address, phone number, billing address, and shipping address.
  • Order information, purchase history, product preferences, and customer service communications.
  • Payment information required to complete your purchase.

Payment Information: Payment transactions are processed securely through authorized payment providers. Olivaa does not store, retain, or have access to your complete credit card number or full payment account details.

Automatically collected information: When you browse our website, we may automatically collect information such as IP address, browser type, device information, operating system, referring pages, and website activity through cookies and similar technologies.

2. How We Use Your Personal Information

We may use your personal information for the following purposes:

  • Processing, managing, and fulfilling your orders.
  • Processing payments and arranging delivery of purchased products.
  • Communicating with you regarding orders, updates, customer support requests, and service-related information.
  • Improving our website, products, services, and customer experience.
  • Detecting and preventing fraud, unauthorized transactions, and security risks.
  • Sending promotional emails, product updates, and marketing communications when you have provided consent.

3. Consent and Your Choices

When you provide personal information to complete a transaction, place an order, arrange delivery, or contact our support team, you consent to the collection and use of your information for those specific purposes.

You may withdraw your consent for marketing communications at any time by contacting us at hello@olivaa.shop.

You may also unsubscribe from promotional emails by using the unsubscribe instructions included in those messages.

4. Sharing Your Personal Information

We may share your personal information with trusted third-party service providers that help us operate our business and provide services to you.

  • Shopify: Our online store is powered by Shopify, which provides the ecommerce platform used to operate our website, process orders, and manage customer transactions.
  • Payment Providers: Payment information is securely processed through authorized payment service providers.
  • Shipping Providers: We may share necessary information with shipping carriers to deliver your orders.
  • Analytics and Advertising Partners: We may share certain information collected through cookies or similar technologies with analytics and advertising partners to understand website traffic, measure advertising performance, and provide more relevant advertisements.
  • Legal Requirements: We may disclose information when required by applicable laws, legal procedures, or government requests.

5. Data Security

We take reasonable measures to protect your personal information from unauthorized access, misuse, loss, alteration, or disclosure.

Our website uses secure technology, including SSL encryption, to help protect information transmitted through our website. Payment processing is handled through secure third-party providers that follow industry security standards.

6. Cookies and Tracking Technologies

Olivaa uses cookies and similar technologies to improve website functionality, remember customer preferences, analyze website performance, and provide a better shopping experience.

Cookies may collect information such as browsing activity, device information, website interactions, and preferences.

You may adjust your browser settings to refuse or limit cookies. However, disabling cookies may affect certain features and functionality of our website.

7. Analytics and Advertising Technologies

Olivaa may use third-party analytics and advertising technologies to understand website traffic, measure marketing performance, and display more relevant advertisements.

These technologies may include services such as Google Analytics, advertising platforms, and social media advertising tools. These providers may collect information through cookies, pixels, or similar technologies according to their own privacy policies.

You may manage your privacy preferences through your browser settings or available controls provided by these services.

8. Data Retention

We retain your personal information only for as long as necessary to provide our services, complete transactions, maintain business records, comply with legal obligations, resolve disputes, and enforce our agreements.

Order and transaction information may be retained for accounting, tax, fraud prevention, and legal compliance purposes as required by applicable laws.

9. Your Privacy Rights

Depending on your location, you may have certain rights regarding your personal information, including:

  • The right to access the personal information we hold about you.
  • The right to request correction of inaccurate personal information.
  • The right to request deletion of your personal information.
  • The right to request a copy or portability of certain personal information.
  • The right to object to certain processing activities or withdraw consent where applicable.
  • The right to opt out of certain targeted advertising activities where required by law.

California Privacy Rights: If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA).

Olivaa does not sell your personal information for monetary consideration. We do not sell, rent, or trade personal information collected from our customers.

To exercise your privacy rights, please contact us at hello@olivaa.shop with the subject line "Data Privacy Request". We may verify your identity before completing your request to protect your personal information.

10. Children's Privacy

Olivaa does not knowingly collect personal information from children under the age of 16.

If you believe that a child under 16 has provided personal information to us, please contact us immediately so we can review and remove the information when appropriate.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, services, legal requirements, or operational needs.

Any updates will be posted on this page with the revised "Last Updated" date.

12. Related Policies

For more information about our store policies, please review the following pages:

Contact Information

If you have questions about this Privacy Policy or how we handle your personal information, please contact us:

Business Name: Olivaa
Website: www.olivaa.shop
Email: hello@olivaa.shop
Business Address: 3411 Courtyard Cir, Farmers Branch, TX 75234, United States
Phone Number: +1 940-204-3152
Customer Support Hours: Monday – Saturday: 9:00 AM – 5:00 PM Central Time, CT
Business Days: Monday – Saturday. Sunday: Closed.