Shipping policy

Last Updated: July 28, 2026

At Olivaa, we are committed to providing a reliable and transparent shipping experience. We carefully process and ship orders to ensure your products arrive safely and within the estimated delivery timeframe.

1. Order Processing Time

  • All orders are processed within 1–3 business days.
  • Orders are processed Monday through Saturday. Orders placed on Sundays or major U.S. holidays will begin processing on the next business day.
  • During peak seasons, promotional events, or periods of high order volume, processing times may be slightly extended. If a significant delay occurs, we will notify you by email.

2. Order Cut-Off Time

Orders placed before 5:00 PM Central Time (CT) on business days will begin processing on the same business day.

Orders placed after the cut-off time, on Sundays, or on U.S. holidays will be processed on the next business day.

3. Shipping Rates & Delivery Estimates

We offer Free Standard Shipping on all orders shipped within the United States.

Shipping Method Estimated Delivery Time Shipping Cost
Standard Shipping 5–10 Business Days FREE

Note: Delivery estimates begin after your order has been processed and shipped. Actual delivery times may vary due to factors outside of our control, including carrier delays, weather conditions, holidays, or other transportation disruptions.

4. Shipment Confirmation & Tracking

Once your order has been shipped, you will receive a shipment confirmation email containing your tracking information.

  • Tracking information may take 24–48 hours to become active after shipment.
  • You can track your package using the tracking link provided in your shipment confirmation email.

5. Delivery Issues & Lost Packages

If your package has not arrived within the expected delivery timeframe, please contact us at hello@olivaa.shop, and we will assist you in checking the shipment status.

  • Damaged Packages: If your order arrives damaged, please contact us as soon as possible and provide photos of the damaged item and packaging so we can assist you with the appropriate solution.
  • Marked Delivered but Not Received: If the tracking information shows that your package has been delivered but you cannot locate it, please contact us within 7 days of the delivery confirmation date.
  • If the carrier confirms that the package was delivered to the correct address provided at checkout, Olivaa may request additional information, such as a carrier claim reference or other supporting documentation, before processing a replacement.

6. Address Accuracy

Customers are responsible for providing complete and accurate shipping information at checkout.

  • If an order cannot be delivered due to an incorrect or incomplete address provided by the customer, additional shipping costs may apply for reshipment.
  • Please contact us as soon as possible if you need to update your shipping address. Address changes cannot be guaranteed after an order has entered processing or shipment preparation.

7. Customs, Duties, and Taxes

Orders shipped within the United States may be subject to applicable sales taxes calculated during checkout.

Olivaa is not responsible for delays caused by customs procedures, government regulations, or carrier inspections.

8. Shipping Delays Beyond Our Control

While we work to ensure timely delivery, Olivaa is not responsible for delays caused by circumstances beyond our reasonable control, including severe weather, natural disasters, transportation interruptions, carrier delays, or other unforeseen events.

9. Contact Information

If you have any questions regarding your shipment or this Shipping Policy, please contact us:

Business Name: Olivaa
Website: www.olivaa.shop
Email: hello@olivaa.shop
Business Address: 3411 Courtyard Cir, Farmers Branch, TX 75234, United States
Phone Number: +1 940-204-3152
Customer Support Hours: Monday – Saturday: 9:00 AM – 5:00 PM Central Time, CT
Business Days: Monday – Saturday. Sunday: Closed.

10. Related Policies

For more information, please review our other store policies: